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Text your customers

Send and receive texts with customers from your own business number, right in Hello to Paid. A NetAdvisors add-on.

An add-on we switch on for your business. Ask us about it

With the texting add-on, your business gets its own texting number. You text customers from Texts in Hello to Paid, and their replies come back to the same place.

Texting is an add-on we set up for you, with a number for your business. Contact us to add it. Until it's ready, the Texts page says Texting isn't on yet.

Who can text

Texts is under Work in the menu for people whose role includes Delete customers & requests (Owners and Office). See Roles and permissions.

Send a text

  1. Open Work → Texts.
  2. Click New text.
  3. Enter the Mobile number and your Message. Your business name is added at the start.
  4. Click Send.

To reply, click a conversation on the left, type in the box at the bottom and click Send (or press Enter).

The top of the page shows your number and how many texts you've sent this month. If your plan has a monthly limit, it shows how much of it you've used.

Heads up: Only text people who gave you their number for this.

Replies

  • Replies show up in the conversation, with a count of unread messages on the left. The page checks for new ones every few seconds.
  • Owners get a phone notification for each reply, on plans with push notifications.
  • A text that couldn't be delivered is marked Not delivered, with the reason.

When someone replies STOP

Anyone can reply STOP to stop getting texts. Their conversation is then marked Opted out, and you can't text them from Hello to Paid.

Text invoice reminders too

With texting on, you can also send invoice reminders by text. In Settings → Invoicing, tick Also text reminders to customers with a mobile number. Each reminder is then also a short text with the invoice's pay link. See Invoice reminders.